Credit reporting or other personal consumer reports -- Credit monitoring or identity theft protection services -- Complaint #9978963
Complaint Overview
Complaint ID: 9978963
Company: Transunion Intermediate Holdings, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Credit monitoring or identity theft protection services
Sub-Issue: Didn't receive services that were advertised
State: California
ZIP Code: 920XX
Date Received: 2024-08-30T12:00:00-05:00
Date Sent to Company: 2024-08-30T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
The Transunion website does not work when trying to freeze or unfreeze credit. It continually gives an error, " Sorry, we're having trouble showing the status of your credit freeze right now ''. It is not practical to call or chat with them. Such requests as often urgent and time dependent, so it's critical credit reporting agencies remain complaint with federal law requiring this option at all times. The other 2 agencies don't have this issue.
Frequently Asked Questions
What is Complaint #9978963 about?
Complaint #9978963 was filed against Transunion Intermediate Holdings, INC. regarding Credit reporting or other personal consumer reports specifically about Credit monitoring or identity theft protection services. It was received by the CFPB on 2024-08-30T12:00:00-05:00.
How did Transunion Intermediate Holdings, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Transunion Intermediate Holdings, INC.?
Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.