Prepaid card -- Problem with a purchase or transfer -- Complaint #9949994
Complaint Overview
Complaint ID: 9949994
Company: Fiserv Finxact Core
Product: Prepaid card
Sub-Product: Government benefit card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: Texas
ZIP Code: 770XX
Date Received: 2024-08-25T12:00:00-05:00
Date Sent to Company: 2024-08-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I, claimant/consumer immediately request that funds stolen from my account are returned expeditiously in the amount of {$3800.00}. Of this amount, {$3000.00}, which was fraudulently Transferred from Money Network Account to an online account at XXXX, that claim/ticket number is XXXX XXXX. XXXX has quickly taken steps to secure those funds and that account has been restricted, as told me to my XXXX, XXXX of the members on the XXXX team. I will use all the information I've uncovered report and ensure this kind of fraudulent activity is STOPPED and the agency quickly rewrite their policy and guidelines, making is extremely difficult for something like this to happen again. PLEASE NOTE THAT EMPLOYEES, WHO has ACCESS TO THIS INFORMATION SHOULD BE BONDED BEFORE BEING HIRED IN A FINANCIAL SECTOR. I became suspicious of this company after hearing how long they told me it would take to get my money back if the dispute was " found in my favor ''. I was also discouraged from canceling this transaction. At this point, I felt as if they did not want me to file a dispute. I was trained in previous positions ( experience ) to know how to stop this and learned more information about tracking and tracing where these funds went than they did.
Frequently Asked Questions
What is Complaint #9949994 about?
Complaint #9949994 was filed against Fiserv Finxact Core regarding Prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2024-08-25T12:00:00-05:00.
How did Fiserv Finxact Core respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Fiserv Finxact Core?
Yes, visit the Fiserv Finxact Core company profile at readthecomplaint.com/company/fiserv-finxact-core to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.