Checking or savings account -- Managing an account -- Complaint #9929512
Complaint Overview
Complaint ID: 9929512
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem accessing account
State: Texas
ZIP Code: 75115
Date Received: 2024-08-24T12:00:00-05:00
Date Sent to Company: 2024-08-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had just opened this account not too long ago! This is the SECOND time they have restricted my card! I got it unrestricted the first time. This time I called and they said its not just the card but the entire account is under review and that they cant provide any further details! I cant use my card and have money in my account that I need to access to pay my bills! I dont like this bank and wish to close my account ENTIRELY! Ill never bank with them ever again! They have locked my card and wont say why besides the account is under review!!! Either unlock my card or close my account and give me MY money
Frequently Asked Questions
What is Complaint #9929512 about?
Complaint #9929512 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-08-24T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.