Credit reporting or other personal consumer reports -- Unable to get your credit report or credit score -- Complaint #9929466
Complaint Overview
Complaint ID: 9929466
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Unable to get your credit report or credit score
Sub-Issue: Other problem getting your report or credit score
State: District of Columbia
ZIP Code: 20007
Date Received: 2024-08-24T12:00:00-05:00
Date Sent to Company: 2024-08-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have tried on multiple occasions to log in to my account with my SS #, phone number, email and name but I get a message that either my account is temporarily unavailable or to call a customer support number. When I tried calling the verification questions all had correct answers of none the above and it could not authenticate my identity. I want to access my account to freeze credit requests.
Frequently Asked Questions
What is Complaint #9929466 about?
Complaint #9929466 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Unable to get your credit report or credit score. It was received by the CFPB on 2024-08-24T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.