Mortgage -- Trouble during payment process -- Complaint #9928965

Complaint Overview

Complaint ID: 9928965

Company: Pennymac Loan Services, LLC.

Product: Mortgage

Sub-Product: VA mortgage

Issue: Trouble during payment process

Sub-Issue: Trying to communicate with the company to fix an issue while managing or servicing your loan

State: Alaska

ZIP Code: 99504

Date Received: 2024-08-26T12:00:00-05:00

Date Sent to Company: 2024-08-26T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Tags: Servicemember

Consumer Narrative

Attention XXXX XXXX at ( XXXX ) XXXX, yeah hi, its me again ; when you called me and I returned the call immediately on XXXX, and I quote " I'll have a XXXX call you back on an unrecorded line '' how long does that usually take, it has been almost a month and no call? Did you lie when you told me you'd do this? Are managers at Pennymac incompetent to the point of not being able to return a phone call? Do you even put a request in? Secondly please consider whatever document I signed on XXXX regarding consent to receive emails/electronic communication null and void. Based off my numerous complaints I believe it is very obvious that I do not wish to receive any emails from Pennymac to include : notifications of payments received, escrow analysis, or CFPB complaints. Any and all will be considered harassment. Any and all notifications/information/literature/updates/knowledge from Pennymac to my home address on paper ( you know that stuff made from trees ) via the United States Postal Service. Per the CFPB interpretation of CFR Part 1006.6 - 1006.42 Official interpretation of Paragraph 6 ( d ) ( 4 ) ( i ) ( B ). 1. Prior consentin general. Section 1006.6 ( d ) ( 4 ) ( i ) ( B ) provides that, for purposes of 1006.6 ( d ) ( 3 ) ( i ), a debt collector may send an email to an email address if, among other things, the debt collector has received directly from the consumer prior consent to use the email address to communicate with the consumer about the debt. For purposes of 1006.6 ( d ) ( 4 ) ( i ) ( B ), a consumer may provide consent directly to a debt collector through any medium of communication, such as in writing, electronically, or orally. 2. Prior consentconsumer-provided email address. If a consumer provides an email address to a debt collector ( including on the debt collectors website or online portal ), the debt collector may treat the consumer as having consented directly to the debt collectors use of the email address to communicate with the consumer about the debt for purposes of 1006.6 ( d ) ( 4 ) ( i ) ( B ) if the debt collector discloses clearly and conspicuously that the debt collector may use the email address to communicate with the consumer about the debt. Again I revoked consent for electronic communication from Pennymac on XX/XX/year> in writing ( CFPB COMPLAINT ID XXXX ), which Pennymac acknowledged XXXX of on XX/XX/year>, but thus far has in action ignored. If it is truly consent then it is revocable, if it is not consent then I would like in writing why Pennymac is forcing me to agree to something XXXX in writing do not agree to. Cheers!

Frequently Asked Questions

Disclaimer

This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

Related Pages

• Pennymac Loan Services, LLC. Company Profile
• Mortgage Complaints
• Trouble during payment process Complaints
• Alaska Complaints
• Company Rankings
• Company Directory
• Search Complaints