Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #9928772
Complaint Overview
Complaint ID: 9928772
Company: Sofi Technologies, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: California
ZIP Code: 945XX
Date Received: 2024-08-26T12:00:00-05:00
Date Sent to Company: 2024-08-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing to inform you that I was recently targeted in a phone scam that resulted in an unauthorized XXXX transaction being sent. The scam occurred on XX/XX/year>, during which I was misled into providing sensitive information over the phone by someone. The XXXX payment was sent to # XXXX under the name of XXXX XXXX XXXX of {$900.00}. They tried to have me believe my aunt was getting XXXX. Since my aunt lives XXXX XXXX XXXX XXXX XXXX XXXX I was quick to send the money. They used tactics such as threatening XXXX XXXXXXXX XXXX if nothing was sent. This call was also hacked since I was able to see my aunts caller id. Which made it even more real Given the prior details, I fell for the telephone scam. Given the seriousness of this matter, I kindly request the following actions to protect my account : Please conduct an internal investigation with my bank Sofi. I did not authorize a payment rather was forced and manipulated into sending the money. They have closed my fraud case and have provided me with XXXX resolution. Id be happy to provide more information if needed. Thank you for your prompt attention to this urgent matter.
Frequently Asked Questions
What is Complaint #9928772 about?
Complaint #9928772 was filed against Sofi Technologies, INC. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2024-08-26T12:00:00-05:00.
How did Sofi Technologies, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Sofi Technologies, INC.?
Yes, visit the Sofi Technologies, INC. company profile at readthecomplaint.com/company/sofi-technologies-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.