Mortgage -- Trouble during payment process -- Complaint #9928689
Complaint Overview
Complaint ID: 9928689
Company: Wells Fargo & Company
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Escrow, taxes, or insurance
State: New Jersey
ZIP Code: XXXXX
Date Received: 2024-08-26T12:00:00-05:00
Date Sent to Company: 2024-08-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I contacted Wells fargo 's escrow department on XX/XX/year>. After a lengthy and painful discussion we discovered that I have been over escrowed by {$21000.00}. Wells Fargo said they would resolve the issue within 10 business days. I have since contacted my local township tax department and they have not heard from Wells Fargo. It is now XXXX weeks later and I have not heard anything nor does anyone know where this money is.
Frequently Asked Questions
What is Complaint #9928689 about?
Complaint #9928689 was filed against Wells Fargo & Company regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-08-26T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.