Student loan -- Struggling to repay your loan -- Complaint #9925023
Complaint Overview
Complaint ID: 9925023
Company: Navient Solutions, LLC.
Product: Student loan
Sub-Product: Private student loan
Issue: Struggling to repay your loan
Sub-Issue: Problem lowering your monthly payments
State: Washington
ZIP Code: 98226
Date Received: 2024-08-24T12:00:00-05:00
Date Sent to Company: 2024-08-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Loan dates were from XXXX XXXX XXXX. Attended XXXX XXXX where I was persuaded to take out the max amount on costly private loans where interest rates were not disclosed until until a few months prior to graduation. Loans originally serviced through XXXX XXXX, now Navient for Priviate loans & through XXXX XXXX, then Navient XXXX now XXXX for federal loans. Federal loans are currently consolidated with loans from a different college All of my private loans I attempted to pay, though it took years for XXXX XXXX to offer me rate reduction and instead they continued putting me on forbearance which costs more in the long run. In XXXX I was told that I could get on rate reduction ONLY IF I made my account current. I had just come into some inheritance so I did just that and was told that I no longer qualified for rate reduction as my account was current and thus the whole cycle of almost going into default happened again. ALL PRIVATE LOANS BELOW- XXXX loan taken out- XX/XX/XXXX was for {$34000.00}, with a XXXX XXXX interest rate that accured while still in school adding an additional {$17000.00}. Payments at XXXX XXXXXXXX ( XXXX payments total ) = {$130000.00} by the time they would get paid off. Loan monthly payment was no longer affordable and Navient refused to keep me on a rate reduction program and stopped paying the loan in XX/XX/XXXX. XXXX sent to default. XXXX loan- XXXX {$2100.00}, XXXX XXXX interest rate originally and now at XXXX XXXX interest, owing {$3300.00} at end of schooling & currently still owing {$3300.00}. Payments at $ XXXX ( XXXX payments total ). Currently paying $ XXXX on this loan. XXXX XXXX disbursed XXXX $ XXXXXXXX XXXX XXXX interest rate ( now 10 % ), owing {$42000.00} at endof schooling, payments $ XXXX ( XXXX total ). Co-signed by my XXXX XXXX XXXX grandmother. Currently attempting to pay on rate reduction. Loan amount still owing is {$40000.00}. XXXX loan- XXXX $ XXXX 10 % interest rate. currently attempting to pay on rate reduction. Currently owe {$29000.00}. XXXX loan- XXXX $ XXXX interest rate XXXX XXXX ( info not available on how much accrued before school was out ), $ XXXX payments. Considered paid in full XXXX loan- XXXX {$17.00}, XXXX interest rate XXXX XXXX monthly payments of {$230.00} for XXXX months. no info on how much interest accrued before graduation. Considered paid in full FEDERAL LOANS- XXXX XXXX XXXX XXXX {$5500.00} XXXX loan- Unsubsudized- XXXX {$5000.00} XXXX loan- Subsidized- XXXX {$3000.00} XXXX loan- Unsubsudized- {$5300.00}
Frequently Asked Questions
What is Complaint #9925023 about?
Complaint #9925023 was filed against Navient Solutions, LLC. regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2024-08-24T12:00:00-05:00.
How did Navient Solutions, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Navient Solutions, LLC.?
Yes, visit the Navient Solutions, LLC. company profile at readthecomplaint.com/company/navient-solutions-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.