Vehicle loan or lease -- Repossession -- Complaint #9924566
Complaint Overview
Complaint ID: 9924566
Company: Westlake Services, LLC
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Repossession
Sub-Issue: Company communicating payment assistance or payment extension options
State: Texas
ZIP Code: XXXXX
Date Received: 2024-08-25T12:00:00-05:00
Date Sent to Company: 2024-08-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Auto loan company ( XXXX XXXX ) offered extension/ defer payment/ skip a payment on XX/XX/XXXX. Right after I received the email of the extension approval their app blocked or limited my access to make payments. On XX/XX/XXXX I received an email requesting payment past due yet on XX/XX/XXXX I was only able to submit a partial payment of {$110.00} app would allow for full payment of {$310.00} ( {$300.00} + {$5.00} fee ). On XX/XX/XXXX I was able to make a payment of {$140.00} again app wouldn't let me make full payment due. I then called the customer service number and only contacted the automated system no human XXXX On XX/XX/XXXX I received an email if I wanted to refinance my loan I called the number on the email and was transferred multiple times to different representatives and not XXXX said they could assist me in getting more information or loan department. XX/XX/XXXX I called and requested a billing/payment history that was sent by email that same day and I was then notified my vehicle was scheduled for repossession and contract was accelerated. Since the start of the contract I've been charged additional Other fees ranging from {$100.00} to {$300.00} plus my payment amounts. ( Never a clear answer why additional fees ). The vehicle was taken from my home without notifying me. I was not able to get my personal items or work time sheets until XX/XX/XXXX as the towing company only was available by appointments created online.
Frequently Asked Questions
What is Complaint #9924566 about?
Complaint #9924566 was filed against Westlake Services, LLC regarding Vehicle loan or lease specifically about Repossession. It was received by the CFPB on 2024-08-25T12:00:00-05:00.
How did Westlake Services, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Westlake Services, LLC?
Yes, visit the Westlake Services, LLC company profile at readthecomplaint.com/company/westlake-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.