Credit card -- Struggling to pay your bill -- Complaint #9924497
Complaint Overview
Complaint ID: 9924497
Company: American Express Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Struggling to pay your bill
Sub-Issue: Credit card company won't work with you while you're going through financial hardship
State: Maryland
ZIP Code: 206XX
Date Received: 2024-08-25T12:00:00-05:00
Date Sent to Company: 2024-08-25T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I called and messaged American Express regular department and the Financial hardship department in XX/XX/year>, XX/XX/year>, XX/XX/year>, XX/XX/year>, XX/XX/year>, and XX/XX/year>, letting them know I was sick and recently diagnosed with Chronic illness which has caused me to be out of work several days, leave without pay and asked may they please lower my payment during this medical financial hardship and they said no, it can not be lowered from {$200.00} per month, even though I was behind and making small good faith effort payments they sent me to credit karma and it made my score drop XXXX point down. Again, I even asked to speak with several managers, and they too stated they can not lower payment from {$200.00} per month. {$200.00} is too much for me along with all my other bills and I need them to allow me to pay {$100.00} per month. Please assist. Thank you.
Frequently Asked Questions
What is Complaint #9924497 about?
Complaint #9924497 was filed against American Express Company regarding Credit card specifically about Struggling to pay your bill. It was received by the CFPB on 2024-08-25T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.