Credit card -- Other features, terms, or problems -- Complaint #9924483
Complaint Overview
Complaint ID: 9924483
Company: Barclays Bank Delaware
Product: Credit card
Sub-Product: Store credit card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: California
ZIP Code: 948XX
Date Received: 2024-08-24T12:00:00-05:00
Date Sent to Company: 2024-08-25T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I purchased XXXX items in Banana republic store using Barclays banana republic credit card. I went to the store in XXXX XXXX, CA to return these items on XX/XX/XXXX within 30 day of purchase. The store was unable to process the return due to credit card technical issues ( per store manager ). I called credit card from the store. After talking to customer service rep and store manager, I was advised by card service rep to leave items in the store and she will open the dispute. ( she confirmed with store manager that I left the items ). As of today, credit card closed the dispute twice, stating lack of evidence and too late to reopen the case. ( cc manager asked me to send letter and prove of return and promised to personally investigate the case. Yesterday Ive learned the case was closed again and I have to pay {$1500.00} ( charge for XXXX items plus now late fees ). I went to the store ( XXXX XXXX XXXX each way for me ) and they promised to follow up on their side, however the credit card representative stated the case is closed and nothing can be done. I am waiting for credit card manager to call me, however I dont believe anyone wants to investigate and resolve this, ultimately making me at fault for their incompetence.
Frequently Asked Questions
What is Complaint #9924483 about?
Complaint #9924483 was filed against Barclays Bank Delaware regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2024-08-24T12:00:00-05:00.
How did Barclays Bank Delaware respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Barclays Bank Delaware?
Yes, visit the Barclays Bank Delaware company profile at readthecomplaint.com/company/barclays-bank-delaware to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.