Student loan -- Dealing with your lender or servicer -- Complaint #9923725
Complaint Overview
Complaint ID: 9923725
Company: Navient Solutions, LLC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Need information about your loan balance or loan terms
State: Florida
ZIP Code: 32792
Date Received: 2024-08-25T12:00:00-05:00
Date Sent to Company: 2024-08-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Was notified by email and letter that I was part of the XXXX XXXX XXXX XXXX in XXXX. Nothing has changed and loans still pending discharge. This has hurt my credit score and getting approval for other loans with these still in place and nothing discharged. I can not get information from anyone on when this will finally happen. My loan servicer is Navient, which has changed to XXXX.
Frequently Asked Questions
What is Complaint #9923725 about?
Complaint #9923725 was filed against Navient Solutions, LLC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-08-25T12:00:00-05:00.
How did Navient Solutions, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Navient Solutions, LLC.?
Yes, visit the Navient Solutions, LLC. company profile at readthecomplaint.com/company/navient-solutions-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.