Credit card -- Trouble using your card -- Complaint #9923205
Complaint Overview
Complaint ID: 9923205
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-Issue: Can't use card to make purchases
State: California
ZIP Code: 920XX
Date Received: 2024-08-25T12:00:00-05:00
Date Sent to Company: 2024-08-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX CLOSED ALL MY CARDS WITHOUT EXPLANATION OR VALID REASON. THEY ALSO STATE HERE ( ON CFPB WEBSITE ) THEY DO NOT RECOGNIZE ME AS A CUSTOMER. I CAN PROVIDE MY SOCIAL SECURITY NUMBER AND OTHER REQUIRED DOCUMENTATION TO PROVE THAT I AM STILL A CUSTOMER OF THIS BANK. I WOULD LIKE TO KNOW WHY THEY LIE TO ME AND I ALSO WOULD LIKE TO KNOW WHY MY CARDS HAVE BEEN CLOSED. I AM CONFIDENT THAT XXXX XXXX BANK HAVE BUILT A BUSINESS MODEL IN ORDER TO MAXIMIZE PROFITS AND KEEP CUSTOMERS POOR AND BROKE.
Frequently Asked Questions
What is Complaint #9923205 about?
Complaint #9923205 was filed against Capital One Financial Corporation regarding Credit card specifically about Trouble using your card. It was received by the CFPB on 2024-08-25T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.