Checking or savings account -- Managing an account -- Complaint #9906893
Complaint Overview
Complaint ID: 9906893
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem making or receiving payments
State: Virginia
ZIP Code: 24060
Date Received: 2024-08-23T12:00:00-05:00
Date Sent to Company: 2024-08-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On on XX/XX/2024 truist forced a payment out my account anyway after I spoke to a agent on XX/XX/2024 I was notified by agent I had till XXXX XXXX XXXX to pay the cash reserve truist took payment anyway out of account I called emailed numerous times yesterday kept getting run around after the agent stated the XXXX days was not up till XXXXXXXX XXXX XXXX XXXX dollars plus overdrafts fees I was lied to that was my husband XXXX treatment money
Frequently Asked Questions
What is Complaint #9906893 about?
Complaint #9906893 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-08-23T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.