Credit card -- Getting a credit card -- Complaint #9906798
Complaint Overview
Complaint ID: 9906798
Company: Barclays Bank Delaware
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Card opened without my consent or knowledge
State: New York
ZIP Code: 119XX
Date Received: 2024-08-23T12:00:00-05:00
Date Sent to Company: 2024-08-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year> I received a Barclays JetBlue credit card in the mail that I did not apply for. I immediately called the telephone number to report this and was told that they had closed the account down for fraud and reported it to their security investigation unit and labeled it as fraudulent they said that the account was closed and I should get a letter from the investigator, anywhere between XXXX days up to XXXX weeks I didnt receive another letter, but they assured me at the time that the account was closed. They did not say if the account was used if there was a balance nothing I did not receive any other communication from Barclays then I received a letter which is dated XX/XX/XXXX that I had enrolled in paperless statements which I did not because to my knowledge the account was closed, I called immediately and was told that they did complete an investigation and it Was determined that it was not a fraudulent account and that the card was used in XXXX for a flight. They would not give me any further information they said they would open it back up to the investigators, which is obviously not a resolution. I was victim of identity theft that I had no idea was even transpiring. This was one of three attempts to open a credit card. I had put fraud alerts on my credit after this happened in XXXX I also received a letter from a health insurance company that I was part of a breach back in XXXX that I assume maybe was where my information was sold to try to open these accounts but Barclays did not to my knowledge did not close my account if Im still getting correspondence in regards to this account I want to ensure that this is in fact flagged as a fraudulent account. I want all if any balances or reporting that were made on my credit report removed because it was fraud, and I want everything in writing from Barclays. In my opinion, it should be easy to identify it. It was not me who opened the account because I clearly did not fly anywhere on the dates theyre saying, and I dont understand how that wouldnt be something that would be easy to investigate, whereas you cant fly without identification, and I can prove where I have been and I know for a fact, I was not on a flights During the time theyre saying have I flown JetBlue recently
Frequently Asked Questions
What is Complaint #9906798 about?
Complaint #9906798 was filed against Barclays Bank Delaware regarding Credit card specifically about Getting a credit card. It was received by the CFPB on 2024-08-23T12:00:00-05:00.
How did Barclays Bank Delaware respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Barclays Bank Delaware?
Yes, visit the Barclays Bank Delaware company profile at readthecomplaint.com/company/barclays-bank-delaware to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.