Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #9906377
Complaint Overview
Complaint ID: 9906377
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other transaction problem
State: Connecticut
ZIP Code: 06451
Date Received: 2024-08-23T12:00:00-05:00
Date Sent to Company: 2024-08-23T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
A refund in the amount of {$33.00} from XXXX XXXX was submitted to my coinbase card XX/XX/year> upon logging into coinbase a pop up says coinbase is experiencing delays with refunds meaning they have received notification of my refund coinbase has been saying this for months and people have not received their refunds for months up to a year
Frequently Asked Questions
What is Complaint #9906377 about?
Complaint #9906377 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2024-08-23T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.