Checking or savings account -- Managing an account -- Complaint #9896139
Complaint Overview
Complaint ID: 9896139
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Georgia
ZIP Code: 30215
Date Received: 2024-08-22T12:00:00-05:00
Date Sent to Company: 2024-08-22T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX XXXXXX/XX/2024, I wrote a check in the amount of {$3000.00} to the XXXX XXXX XXXX to secure a burial lot for my recently XXXX XXXX At the time, there was approximately {$18000.00} within the account. XXXX days later on XXXX, XX/XX/2024, I wrote a check in the amount of {$14000.00} to XXXX XXXX... again for the burial expenses for my mother. Everything appeared normal and both checks were submitted and cleared on XXXX XX/XX/2024. On Monday, XX/XX/2024, I purchased a headstone via an over-the-phone transaction in the amount of {$530.00}. To ensure the transaction had been processed, I viewed my account online and noticed that it had. However, I also noticed that the XXXX checks that had been posted recently were reversed to a " pending '' state. I immediately called Customer Service at XXXX at XXXX XXXX. They advised me that since the transactions were pending, I would have to wait until XXXX the following morning to determine how the pending status was resolved. At almost the same time ( XX/XX/2024 at XXXX ), the Wells Fargo Fraud Detection team was attempting to call our mobile contact numbers. My wife received a cryptic message that sounded like spam and the Wells Fargo number that attempted to call me was blocked by XXXX 's XXXX XXXX. No contact was made, and the checks were reversed ... resulting in additional fees to both the XXXXXXXX XXXX XXXX and XXXX XXXX XXXX. Since then, there have been a number of escalations and complaints filed. XXXX suggestion from Wells Fargo Fraud Detection team member was that I simply just write new checks. How likely are these XXXX vendors going to be to accept another check... especially given they now have fees associated with my original checks? I have also been told by both Customer Service and Fraud Detection that this happens quite frequently. No contact was made prior to the reversal ... no email notifications made ... no alerts provided online or my mobile app ... and customer service was not aware of the alerts when I called only an hour after Wells Fargo attempted to contact me.
Frequently Asked Questions
What is Complaint #9896139 about?
Complaint #9896139 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-08-22T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.