Checking or savings account -- Managing an account -- Complaint #9896080
Complaint Overview
Complaint ID: 9896080
Company: Regions Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem making or receiving payments
State: Florida
ZIP Code: 34677
Date Received: 2024-08-22T12:00:00-05:00
Date Sent to Company: 2024-08-22T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I use bill pay regularly on my windows computer. Same computer I've always used. I use XXXXXXXX XXXX ( and have tried XXXX XXXX as an alternate ). I can log into my online banking, however when I go to the bill pay section I get an error : " Something went wrong. We were unable to process your request. For help, visit a regions branch or call us at XXXX. '' This problem started on XX/XX/21 as we we were going through our bill pay payees and verifying what bill pay have been cashed or not by comparing them to our online transactions and/or bank statements. All of a sudden it stopped giving us access and gave us that message. We have updated the browser, clear cache/cookies, shut down and restart the computer, none of that worked. I called the XXXX number and put in a ticket. I also went into the branch and was able to see my bill pay profile on the bank 's window computer. I put in another ticket with them ticket XXXX. All in all, I should be able to access bill pay on any computer but specifically the same computer I always use using the XXXX address or internet service provider etc. My username is XXXX
Frequently Asked Questions
What is Complaint #9896080 about?
Complaint #9896080 was filed against Regions Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-08-22T12:00:00-05:00.
How did Regions Financial Corporation respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Regions Financial Corporation?
Yes, visit the Regions Financial Corporation company profile at readthecomplaint.com/company/regions-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.