Checking or savings account -- Managing an account -- Complaint #9895866
Complaint Overview
Complaint ID: 9895866
Company: Citizens Financial Group, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Michigan
ZIP Code: 493XX
Date Received: 2024-08-22T12:00:00-05:00
Date Sent to Company: 2024-08-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I deposited a lawsuit payout check on XXXX. This check was from the following Federal Case XXXX XXXX XXXX XXXX XXXX XXXX I was told there would be a five day funds hold because of my account being new. Knowing that I was receiving my payout check, I took the month of XXXX off of work to spend with my daughter before she went back to school. Citizens locked me out of my account and locked my debit card. Realizing this, I called on XX/XX/XXXX and told the representative what was going on and he told me the funds were in a longer hold and my account was under review. I told him where the check came from and he assured me everything would be resolved timely. I received a letter on XX/XX/XXXX stating my funds would be available on the XXXX I called several more times that week and a supervisor told me my account would be unlocked by the XXXX. I called everyday after that to check the status until the funds became available on the XXXX. I called on the XXXX and XXXX and was told the same thing. I HAVE NOW SUFFERED LATE PAYMENTS TO MULTIPLE CREDIT CARDS AND HAVE LATE BILLS AND INCURRED LATES FEES TO MULTIPLE ACCOUNTS I HAVE NOT BEEN ABLE TO GET ANY CASH ADVANCES WITH MY CREDIT CARD/CARDS AS PAYMENTS ARE DUE AND I CAN NOT MAKE PAYMENT BECAUSE MY ACCOUNT IS LOCKED I AM SUFFERING SERIOUS DAMAGES BECAUSE OF CITIZENS ALL 6 CITIZENS BRANCHES NEAR ME ARE PERMANENTLY CLOSED HAVING BEEN BOUGHT OUT. SEE XXXX XXXX XXXX AREA. NO BRANCHES WITHIN 100 MILES OF ME. CITIZENS CANT GIVE ME MY ACCOUNT NUMBER OVER THE PHONE AND BECAUSE I DO NOT HAVE ACCESS TO MY ONLINE ACCOUNT OR A BRANCH OR MY DEBIT CARD I HAVE NO ACCESS TO MY FUNDS AND HAVE BEEN CHARGED WITH SERIOUS LATE FEES ON SEVRAL ACCOUNTS AND BILLS
Frequently Asked Questions
What is Complaint #9895866 about?
Complaint #9895866 was filed against Citizens Financial Group, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-08-22T12:00:00-05:00.
How did Citizens Financial Group, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citizens Financial Group, INC.?
Yes, visit the Citizens Financial Group, INC. company profile at readthecomplaint.com/company/citizens-financial-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.