Checking or savings account -- Managing an account -- Complaint #9841063
Complaint Overview
Complaint ID: 9841063
Company: Chime Financial INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: California
ZIP Code: 91350
Date Received: 2024-08-18T12:00:00-05:00
Date Sent to Company: 2024-08-18T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I use chime for my banking needs and for a few months they worked well. When I started getting my direct deposit put into my chime account I noticed fraudulent transactions popping up. I usually get over XXXX in direct deposits monthly from my employment so I even missed a fraudulent charge at XXXX point. These are the details below I was charged XXXX on XX/XX/XXXX, XXXX on XX/XX/XXXX, XXXX XX/XX/XXXX, XXXX on XX/XX/XXXX, and finally XXXX on XX/XX/XXXX as well. I called in to dispute these transactions, but chime does not follow the proper procedure as they themselves say they are not a bank so they never take the dispute up with visa either. They do internal investigation that wraps up quickly and always rules against the customer. I have been reading reviews and it seems many people have had problems with chime. I wish I would of known this sooner, but I closed my account with them as I do not want to do business with phony companies that will allow my account to get drained and don't even follow proper procedures. I assume these charges were all made using my debit card numbers. I need a resolution as it is a little over XXXX that was taken from me and I have XXXX children that I need to feed. I can not allow money to be taken from me.
Frequently Asked Questions
What is Complaint #9841063 about?
Complaint #9841063 was filed against Chime Financial INC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-08-18T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.