Vehicle loan or lease -- Repossession -- Complaint #9829517
Complaint Overview
Complaint ID: 9829517
Company: Santander Holdings USA, INC.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Repossession
Sub-Issue: Lender trying to repossess or disable the vehicle
State: Indiana
ZIP Code: 46074
Date Received: 2024-08-16T12:00:00-05:00
Date Sent to Company: 2024-08-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I believe my car was wrongfully repossessed. I was making payments on my car and NEVER was contacted about my car being in repossession mode. Usually, Chrysler Capital would call and give me a warning but they did not. I made a payment of about {$150.00} this week towards my car. And I noticed online it said I had a balance over {$3000.00} but the minimum payment would be {$600.00} and it was due XX/XX/XXXXXXXX XXXX I also don't believe certain Indiana and Federal Laws were followed regarding my car being taken. Well under 15 U.S. Code 1692f - Unfair practices because I have an agreement with Chrysler Capital, not the Tow Company. And this was a non-judicial order. Their in violation of 15 U.S. Code 6802 for disclosing my information to a third party I am not aware of. I had to call and find out where my was located. I offered them the opportunity to reinstate my loan. but they refused. And they couldn't explain to me why car was repossessed while I was in the process in making payments. I honestly thought I had until XX/XX/XXXX to take care of this matter.
Frequently Asked Questions
What is Complaint #9829517 about?
Complaint #9829517 was filed against Santander Holdings USA, INC. regarding Vehicle loan or lease specifically about Repossession. It was received by the CFPB on 2024-08-16T12:00:00-05:00.
How did Santander Holdings USA, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Santander Holdings USA, INC.?
Yes, visit the Santander Holdings USA, INC. company profile at readthecomplaint.com/company/santander-holdings-usa-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.