Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #9829399
Complaint Overview
Complaint ID: 9829399
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Minnesota
ZIP Code: 55430
Date Received: 2024-08-16T12:00:00-05:00
Date Sent to Company: 2024-08-16T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/2024 I received a text from Wells Fargo asking if I recognized a XXXX purchase for over {$200.00}. I responded " NO '', and called the bank. We went over the last time I used the card, the last time I saw/touched the card was at a parking ramp for {$10.00} on XX/XX/XXXX. I was advised by that representative that the card was deactivated and another card would be mailed and I should receive it in XXXX business days. XX/XX/XXXX, I noticed more charges on the card for XXXX XXXX station and a smoke shop. I called again and spoke with an elderly lady, very comforting, and confident that it would be taken care of. She noticed the previous representative DID NOT DEACTIVATE THE CARD. She assured me that the notes were all detailed, and it was documented that the card was not in my possession. I felt that the situation would be handled. XX/XX/XXXX - The charges are still deducted from my account, I received a XXXX XXXX in the mail and a provisional credit for {$50.00}. Unsure why, so I call Wells Fargo Fraud again. Was transferred to claims. The representative again assured me that it was being taken care of and took XXXX to XXXX business days. The provisional credit was done backwards ( Wells Fargo gave me money for the transactions I said that I recognized instead of the actual fraudulent charges. ) XX/XX/XXXX - Logged on to my account, and the claim was closed - Called and spoke to Representative XXXX, who shared that Wells Fargo denied the claim because the previous representative stated in her notes that the card is in my procession ( which I reported the card lost on XX/XX/XXXX ). I asked to speak to a supervisor or manager and was transferred to XXXX, who was silent for XXXX minutes during the call, I thought the call was disconnected by the amount of silence, I said " hello '' several times, and just proceeded to give my account of the dispute. I don't feel heard as a customer. I feel cheated, and taken advantage of. I need advocacy, and my money back. I am a single working mother and grandmother. I have never used my card at the locations of the fraudulent charges. I reported them in a timely manner.
Frequently Asked Questions
What is Complaint #9829399 about?
Complaint #9829399 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2024-08-16T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.