Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #9828737
Complaint Overview
Complaint ID: 9828737
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: North Carolina
ZIP Code: 27455
Date Received: 2024-08-16T12:00:00-05:00
Date Sent to Company: 2024-08-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I dont understand why you keep tampering with my credit score. You correctly reported no data after XX/XX/XXXX which is when I closed my XXXX account identifier number XXXX after a dispute was opened on XX/XX/XXXX. My score went to 740. This was accurate. Then after I closed a different account XXXX account identifier number XXXX on XX/XX/XXXX you decreased my score by XXXX points to XXXX even though my average credit age increased because that account was only open XXXX mths, had only {$2000.00} of credit on it and was never used. Then you modified my actual dispute inaccurately which you had started reporting correctly and went back to reporting the XXXX account id number XXXX with data after XX/XX/XXXX even though I closed that account in XX/XX/XXXX and dropped my score an additional XXXX points to XXXX.
Frequently Asked Questions
What is Complaint #9828737 about?
Complaint #9828737 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-08-16T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.