Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #9824582
Complaint Overview
Complaint ID: 9824582
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Difficulty submitting a dispute or getting information about a dispute over the phone
State: North Carolina
ZIP Code: XXXXX
Date Received: 2024-08-15T12:00:00-05:00
Date Sent to Company: 2024-08-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Experian sent me a letter dated XX/XX/year>, in response to my XXXX XXXX XXXX determination submission on or about XX/XX/year>. Experian stated in this letter that they could not process my request because they could not reasonably confirm my identity. Then they proceeded to list various proofs of identity that need to be included in my submission in order for them to process my request. The problem here is that I included EVERY DOCUMENT THEY STATED, SPECIFICALLY THE FOLLOWING : 1 ) ( a ) driver 's license, 1 ) ( b ) utility bill and bank statement displaying date, current name and address, 1 ) ( c ) full name including middle initial, 1 ) ( d ) social security number, which was sent by way of social security card and all was sent in XXXX scan format. I have the time stamped proof and all supporting documents originally sent with my original submission, which will be included with this complaint. I will also include for Experian 's convenience, an updated qualifying signed and certified victim determination document. Respectfully, there should not have been any hold up in processing my request and definitely shouldn't be now.
Frequently Asked Questions
What is Complaint #9824582 about?
Complaint #9824582 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-08-15T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.