Mortgage -- Trouble during payment process -- Complaint #9817728
Complaint Overview
Complaint ID: 9817728
Company: Ocwen Financial Corporation
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Paying off the loan
State: Connecticut
ZIP Code: 067XX
Date Received: 2024-08-15T12:00:00-05:00
Date Sent to Company: 2024-08-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
Over the last year several attempts on their website, phone and via email to XXXX have not produced an answer as to why a loan or of approximately {$250000.00} with XXXX XXXX had a principal balance in 2014 of over {$270000.00}.
Frequently Asked Questions
What is Complaint #9817728 about?
Complaint #9817728 was filed against Ocwen Financial Corporation regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-08-15T12:00:00-05:00.
How did Ocwen Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Ocwen Financial Corporation?
Yes, visit the Ocwen Financial Corporation company profile at readthecomplaint.com/company/ocwen-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.