Mortgage -- Trouble during payment process -- Complaint #9805680
Complaint Overview
Complaint ID: 9805680
Company: Fay Servicing, LLC
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Trouble during payment process
Sub-Issue: Trying to communicate with the company to fix an issue while managing or servicing your loan
State: Nebraska
ZIP Code: 681XX
Date Received: 2024-08-08T12:00:00-05:00
Date Sent to Company: 2024-08-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
In XXXX we enter into XXXX XXXX bankruptcy. We were discharged in XXXX. In the final year of our XXXXXXXX XXXX Fay begin a series of errors that was promptly brought to their attention through Notices of Error letters. Errors such as inaccurate monthly statements, using pre-petition money paid through the Trustee to pay ongoing post-petition mortgage payments, inaccurate arrears balance, inaccurate amount paid during bankruptcy, principle reduction payments, and making payment changes without the court or the Trustee approval. In XXXX of XXXX Fay declared that we were more than {$11000.00} in post petition arrears because of the mistakes that they made in misusing per and post petition funds. We made every payment per statement. We would receive a statement in XXXX that was due until XXXX because of this misapplication. These errors jeopardized our bankruptcy discharge. The Judge, in order to give us the discharge we worked so hard and sacrificed so much for suggested that Fay Modify the pre-and post- petition debt and granted them relief from stay for the expressed purpose of communicating with us to modify the debt. On XX/XX/XXXX we entered a temporary modification with the promise of a permeant modification if we made all the payments. We made three payments before receiving a phone call in XXXX of XXXX from a XXXX XXXX from Fay Servicing informing we that we met all the requirement for the permanent modification and that the documents were being prepared and we should get them shortly. We never stopped making our payments. XXXX called later asking if we received the modification documents they sent. I told him no we didn't. He promised to re-send them. To this day we have not receive a permanent modification So we kept making our payments. Fay returned our XXXX payment stating that we were in default some {$40000.00}. We have spent over five years of our lives to get back on track and now because of Fay Servicing errors we are in no better shape than we were over five years ago. Even before the {$11000.00} in XXXX of XXXX Fay should have alerted us of 45 day delinquency. They did not. At our age, we just want to be treated fairly.
Frequently Asked Questions
What is Complaint #9805680 about?
Complaint #9805680 was filed against Fay Servicing, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-08-08T12:00:00-05:00.
How did Fay Servicing, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Fay Servicing, LLC?
Yes, visit the Fay Servicing, LLC company profile at readthecomplaint.com/company/fay-servicing-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.