Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #9805195
Complaint Overview
Complaint ID: 9805195
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Georgia
ZIP Code: 30309
Date Received: 2024-08-14T12:00:00-05:00
Date Sent to Company: 2024-08-14T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing to bring to your immediate attention a serious issue regarding my credit report. I have been a victim of identity theft, during which my personal information was used to create multiple fraudulent credit files across various credit bureaus. To address this situation, I submitted a Federal Trade Commission ( FTC ) fraud report and promptly notified each credit bureau, including Experian, XXXX, and XXXX, of the incident. I also outlined the measures I have taken to mitigate further damage to my credit profile. Despite my efforts and the submission of the necessary documentation, my credit reports still reflect the incorrect information that has resulted from this fraudulent activity. I have not yet received a response from any of the bureaus, and the incorrect data remains on my credit files.
Frequently Asked Questions
What is Complaint #9805195 about?
Complaint #9805195 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-08-14T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.