Credit card -- Getting a credit card -- Complaint #9805131
Complaint Overview
Complaint ID: 9805131
Company: Citizens Financial Group, INC.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Application denied
State: California
ZIP Code: 92585
Date Received: 2024-08-13T12:00:00-05:00
Date Sent to Company: 2024-08-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year> I applied online for a Citizens Bank credit card account. My credit bureau with XXXX was pulled. Subsequently after calling Citizens bank I was told that I was declined and a letter was to be sent to my residence address. I received no letter showing the account was declined. I've attempted to follow up on several occasions to get a copy of the denial letter ( as required by law ). Citizens Bank is telling me they can't provide the letter or documentation showing the account was denied.
Frequently Asked Questions
What is Complaint #9805131 about?
Complaint #9805131 was filed against Citizens Financial Group, INC. regarding Credit card specifically about Getting a credit card. It was received by the CFPB on 2024-08-13T12:00:00-05:00.
How did Citizens Financial Group, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citizens Financial Group, INC.?
Yes, visit the Citizens Financial Group, INC. company profile at readthecomplaint.com/company/citizens-financial-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.