Credit card -- Problem with a purchase shown on your statement -- Complaint #9804064
Complaint Overview
Complaint ID: 9804064
Company: Clgf Holdco 1, LLC
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Florida
ZIP Code: 33161
Date Received: 2024-08-14T12:00:00-05:00
Date Sent to Company: 2024-08-14T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I had recently got approved for an Destiny MasterCard. I have been awaiting for delivery. I called customer service on XXXX XX/XX/2024 and was told that the card was shipped out on XX/XX/2024 and that I should receive it by XX/XX/XXXX. On XXXX after not seeing the card was in my mailbox, I decided to login to my account and to my surprise, the card was activated and used at XXXX XXXX for {$500.00} even. I don't understand or know how my card could have been activated by someone without my personal information. I immediately called to report the card as stolen because I didn't even receive it. I also file an complaint with the XXXX XXXX and contacted my local police department. I am an new customer and this is the first time this has happened to me dealing with credit card fraud. I now have to wait up to another XXXX days to receive an new card, and now wait until an investigation is complete before I can recover the fraudulent charge and I have even touched the card. This frustrating and hope that the fraud department can resolve this matter quick. I am willing to press charges against any individual that used my card.
Frequently Asked Questions
What is Complaint #9804064 about?
Complaint #9804064 was filed against Clgf Holdco 1, LLC regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-08-14T12:00:00-05:00.
How did Clgf Holdco 1, LLC respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Clgf Holdco 1, LLC?
Yes, visit the Clgf Holdco 1, LLC company profile at readthecomplaint.com/company/clgf-holdco-1-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.