Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #9791246
Complaint Overview
Complaint ID: 9791246
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Oklahoma
ZIP Code: 740XX
Date Received: 2024-08-13T12:00:00-05:00
Date Sent to Company: 2024-08-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My experian credit report showed XXXX XXXX student loan accounts reported while I only had XXXX loans. XXXX of those accounts have the full balance in them 1 subsidized 1 unsubsidized while the other 2 had the prior half balances that were also totaled into the full accounts. I disputed this multiple times and after several attempts of stating they were balances included in the full reported accounts they removed only 1 of the 2 incorrect accounts. They are reporting several XXXX dollars in false loan information by doing so. XXXX states it's not them and it's experian and the XXXX site only shows the {$8700.00} student aid balance in federal loans but experian continues to show {$11000.00} in XXXX loans. As I disputed this multiple times and experian continues to show false balances and extra accounts while XXXX responded with they are accurate or the correct information and balances would of been fixed I am filing this report.
Frequently Asked Questions
What is Complaint #9791246 about?
Complaint #9791246 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-08-13T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.