Credit card -- Problem with a purchase shown on your statement -- Complaint #9777783
Complaint Overview
Complaint ID: 9777783
Company: American Express Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Arkansas
ZIP Code: 72104
Date Received: 2024-08-11T12:00:00-05:00
Date Sent to Company: 2024-08-11T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/2024 amount XXXX, XXXX. XXXX returned then used again to transfer money to account not mine for XXXX, XXXX and then XXXX. Still no return money or replacement card. XXXX American express serve. I have called XXXX several times and I get the run around from people with XXXX accents who do not understand me and sometimes I do not understand them. Emailed several times got answer back once now no answers to emails.
Frequently Asked Questions
What is Complaint #9777783 about?
Complaint #9777783 was filed against American Express Company regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-08-11T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.