Credit card -- Advertising and marketing, including promotional offers -- Complaint #9777712
Complaint Overview
Complaint ID: 9777712
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: Store credit card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn't receive advertised or promotional terms
State: California
ZIP Code: 95050
Date Received: 2024-08-11T12:00:00-05:00
Date Sent to Company: 2024-08-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Capital One and Pottery Barn promised a cash back rate of 10 % on my purchases made the first month ; however, I have only been receiving 5 %. Ive spend over {$6000.00} via two purchases ( {$4000.00} then {$2000.00} ) in the first month. As of today, Ive received only {$170.00} out of the $ XXXX in cash back. I reached out to both companies for clarification regarding this significant discrepancy but did not receive a satisfactory response. They pointed at each other to address the matter. As of today, capital one is still looking into it.
Frequently Asked Questions
What is Complaint #9777712 about?
Complaint #9777712 was filed against Capital One Financial Corporation regarding Credit card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2024-08-11T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.