Credit card -- Problem with a purchase shown on your statement -- Complaint #9777498
Complaint Overview
Complaint ID: 9777498
Company: Wells Fargo & Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: California
ZIP Code: 93612
Date Received: 2024-08-11T12:00:00-05:00
Date Sent to Company: 2024-08-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have already reported Wells Fargo with you before under the complaint id XXXX. They have just mailed me a letter stating that for the third time they are denying my fraud claim. I am extremely disappointed in not only them but you. Wells Fargo has a known history of ignoring fraud or creating it themselves and they had done it again and I felt you did not do your job in watching them and did not keep me informed on anything. I was just put in contact with another worker with Wells Fargo and no check was done to make sure they are actually looking at the evidence provided. I sent wells Fargo and lengthy email detailing the locations of the false charges and my personal location on not only the date that the charges were placed but on several days before as well to thoroughly exclude myself from being the one who made said charges. I showed my fill location history for several days at no point going to any of those facilities but I was still somehow found to be the one going into those establishments and spending amounts of money i have one never spent before and at places i had two never been before. I will upload a word document with this evidence attached to once again prove i was not at those locations and did not spend the money.
Frequently Asked Questions
What is Complaint #9777498 about?
Complaint #9777498 was filed against Wells Fargo & Company regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-08-11T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.