Student loan -- Dealing with your lender or servicer -- Complaint #9776980
Complaint Overview
Complaint ID: 9776980
Company: Edfinancial Services
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Pennsylvania
ZIP Code: 19149
Date Received: 2024-08-12T12:00:00-05:00
Date Sent to Company: 2024-08-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
A payment of XXXX $ has disappeared from my payment history on the edfinancial website even though the credit was taken out of my account. Since Ive made this payment on XX/XX/XXXX of XXXX additional interest has accumulated. The confirmation number was XXXX. After talking to edfinancial customer service it appeared they had no clue what happened to my money.
Frequently Asked Questions
What is Complaint #9776980 about?
Complaint #9776980 was filed against Edfinancial Services regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-08-12T12:00:00-05:00.
How did Edfinancial Services respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Edfinancial Services?
Yes, visit the Edfinancial Services company profile at readthecomplaint.com/company/edfinancial-services to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.