Student loan -- Dealing with your lender or servicer -- Complaint #9741956
Complaint Overview
Complaint ID: 9741956
Company: Navient Solutions, LLC.
Product: Student loan
Sub-Product: Private student loan
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: Pennsylvania
ZIP Code: 17408
Date Received: 2024-08-07T12:00:00-05:00
Date Sent to Company: 2024-08-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I contacted Navient in XX/XX/XXXX to ask how many more payments I have on the private student loans I cosigned. I'm having problems getting a definitive answer. They wrote back that I will owe XXXX payments when the deferment ends in XX/XX/XXXX. I made full payments since XXXX and throughout the deferment. A statement from Navient in XXXX said I had XXXX payments as of XX/XX/XXXX.
Frequently Asked Questions
What is Complaint #9741956 about?
Complaint #9741956 was filed against Navient Solutions, LLC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-08-07T12:00:00-05:00.
How did Navient Solutions, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Navient Solutions, LLC.?
Yes, visit the Navient Solutions, LLC. company profile at readthecomplaint.com/company/navient-solutions-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.