Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #9741732
Complaint Overview
Complaint ID: 9741732
Company: Carvana Group, LLC
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: New Jersey
ZIP Code: 085XX
Date Received: 2024-08-07T12:00:00-05:00
Date Sent to Company: 2024-08-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was recently trying to purchase a car from this company Carvana, I got approved with a minimum of {$3000.00} down payment. The company keep pushing back my delivery for days just because the wire transfer was taking about XXXX days. Now when I received the vehicle its not like what was described so I requested a return the return was accepted and after they picked up the vehicle they checked and everything was exactly as I received it. After asking them sever times about my refund. They all keep giving me a set of different information. Its been more than a week since Ive returned the vehicle and still cant get any positive about my refund. Its as if they dont care about customer getting their refund. Ive check the internet and see several other customers complaining about this same issue with XXXX. Now today XX/XX/2024 I reach out to them again about my refund. The advocate got the nerve to tell me only yesterday my XX/XX/2024 my refund request was sent. So basically this can clearly show that they have no time or concern about issuing my refund. He also said I have to wait another XXXX days for them to review the request and If its approved then XXXX receive a check. XXXX asking for legal help in this matter because this can clearly show that these people got their vehicle back and doesnt care about me getting my refund back.
Frequently Asked Questions
What is Complaint #9741732 about?
Complaint #9741732 was filed against Carvana Group, LLC regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2024-08-07T12:00:00-05:00.
How did Carvana Group, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Carvana Group, LLC?
Yes, visit the Carvana Group, LLC company profile at readthecomplaint.com/company/carvana-group-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.