Money transfer, virtual currency, or money service -- Other service problem -- Complaint #9729269
Complaint Overview
Complaint ID: 9729269
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other service problem
State: Washington
ZIP Code: 98027
Date Received: 2024-08-06T12:00:00-05:00
Date Sent to Company: 2024-08-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a Coinbase account that I am unable to log in to manage my account I have been following all instructions provided by Coinbase to log in to my account, and have completed numerous manual validation checks which checks my drivers license and takes a video of me. Even though I am validated each time and successfully enter my email and password, the XXXX factor authentication ( XXXX ) system never accepts the XXXX Coinbase XXXX code. I have deleted and updated this XXXX app numerous times. Nothing appears to be working and there isn't a way to reach a person until you have fully logged into Coinbase which I have been unable to do.
Frequently Asked Questions
What is Complaint #9729269 about?
Complaint #9729269 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Other service problem. It was received by the CFPB on 2024-08-06T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.