Checking or savings account -- Managing an account -- Complaint #9722730

Payment Processing Issues in Checking Account Management

Complaint Overview

Complaint ID: 9722730

Company: Law Offices Of Goldsmith & Hull A.P.C.

Product: Checking or savings account

Sub-Product: Checking account

Issue: Managing an account

Sub-Issue: Problem making or receiving payments

State: Washington

ZIP Code: 98203

Date Received: 2024-07-31T12:00:00-05:00

Date Sent to Company: 2024-08-06T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Referral

Risk Assessment

Risk Level: medium

The consumer's inability to make or receive payments in their checking account indicates a potential disruption in essential banking services, which could lead to financial hardship or loss of trust in the institution.

Consumer Sentiment: negative

Topics: Checking Account Management, Payment Processing, Consumer Complaints

AI Analysis

CFPB complaint 9722730 was filed against Law Offices of Goldsmith & Hull A.P.C. regarding Checking or savings account (Checking account), specifically about "Managing an account". A consumer reported issues with managing their checking account, specifically problems making or receiving payments, which was handled by the Law Offices of Goldsmith & Hull A.P.C. and subsequently closed with an explanation. The complaint was received on July 31, 2024 from Washington. The company responded with "Closed with explanation".

What You Should Do -- Consumer Action Plan

Consumers experiencing payment issues should clearly document all attempts to resolve the problem, including dates, times, and the names of individuals they speak with, and keep records of any communication with the financial institution or its representatives.

Legal Context & Consumer Protection Laws

This case touches upon consumer protection laws related to banking services and the proper handling of account management issues, including the right to access and use funds.

Regulatory Insight

Resolution Likelihood

likely

State-Specific Consumer Protections

The complaint originated in Washington state, and state-specific consumer protection laws may also apply to the resolution of this issue.

Industry Comparison

This type of issue is common across the banking industry, as payment processing systems can be complex and prone to errors or disruptions.

Related Issues

Frequently Asked Questions

What is CFPB complaint 9722730 about?

CFPB complaint 9722730 involves Checking or savings account (Checking account). The consumer reported an issue with "Managing an account", specifically "Problem making or receiving payments". This complaint was filed against Law Offices of Goldsmith & Hull A.P.C. on July 31, 2024.

Which company is complaint 9722730 filed against?

Complaint 9722730 was filed against Law Offices of Goldsmith & Hull A.P.C.. You can view all complaints against this company on their profile page at /company/law-offices-of-goldsmith-hull-a-p-c.

What was the company's response to complaint 9722730?

Law Offices of Goldsmith & Hull A.P.C. responded with "Closed with explanation". The response was marked as timely by the CFPB.

When was complaint 9722730 filed?

Complaint 9722730 was received by the CFPB on July 31, 2024. It was sent to Law Offices of Goldsmith & Hull A.P.C. on August 6, 2024.

What state was complaint 9722730 filed from?

Complaint 9722730 was filed from Washington. You can view all complaints from this state at /state/WA.

Was the consumer satisfied with the resolution of complaint 9722730?

Dispute information is not available for complaint 9722730.

What product category is complaint 9722730 about?

Complaint 9722730 is categorized under "Checking or savings account", specifically "Checking account". This is one of the product categories tracked by the CFPB.

How was complaint 9722730 submitted?

Complaint 9722730 was submitted via Referral. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.

What are the consumer's legal options for complaint 9722730?

This case touches upon consumer protection laws related to banking services and the proper handling of account management issues, including the right to access and use funds. This relates to a Checking or savings account complaint against Law Offices of Goldsmith & Hull A.P.C. involving "Managing an account".

How likely is complaint 9722730 to be resolved?

Resolution likelihood: likely. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.

What does the risk level mean for complaint 9722730?

This complaint is rated as medium risk. The consumer's inability to make or receive payments in their checking account indicates a potential disruption in essential banking services, which could lead to financial hardship or loss of trust in the institution.

What regulatory actions apply to complaint 9722730?

Financial institutions have a regulatory obligation to ensure their payment systems are reliable and to provide clear explanations when issues arise that prevent consumers from accessing or moving their funds. The CFPB tracks complaints like this one to identify patterns of misconduct across the Checking or savings account industry.

What should the consumer do about complaint 9722730?

Are there state-specific protections for complaint 9722730?

The complaint originated in Washington state, and state-specific consumer protection laws may also apply to the resolution of this issue. This complaint was filed from Washington.

How does complaint 9722730 compare to industry norms?