Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #9717321
Complaint Overview
Complaint ID: 9717321
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Was not notified of investigation status or results
State: Michigan
ZIP Code: 48214
Date Received: 2024-08-05T12:00:00-05:00
Date Sent to Company: 2024-08-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I recently discovered fraudulent accounts and inaccurate information being reported on my credit report and I asked the beaus to conduct an investigation on XXXX XXXX XXXX I attached my drivers license, social security card and a utility bill and instead of conducting an investigation they responded with a stalk letter saying that they cant verify my identity. This inaccurate information is hurting my ability to obtain credit it is my right to have true and accurate information being reported about me
Frequently Asked Questions
What is Complaint #9717321 about?
Complaint #9717321 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-08-05T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.