Credit card -- Problem with a purchase shown on your statement -- Complaint #9705291
Complaint Overview
Complaint ID: 9705291
Company: American Express Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: North Carolina
ZIP Code: 28405
Date Received: 2024-08-04T12:00:00-05:00
Date Sent to Company: 2024-08-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year> I purchased a dress from XXXX XXXX XXXX and it arrived 3 days later. I tried on the dress in my closet and it was way too long on me so I took it off and put it back in the plastic bag packaging and into the box and sent it back to XXXX to return it, within days. The dress had been tried on for less than one minute in my closet and is unused, unworn, new with tags, and in perfect condition. XXXX received the dress in the shipping center and sent the dress back to me with a note that said the item had been worn and is unreturnable. I called XXXX to dispute this and they said the decision by their shipping center is final and nothing can be done about it and the unworn, new with tags, in perfect condition item could not be returned. They said no one else can help me. I then contacted American Express about the issue and completed all the required information to have them dispute the charge with XXXX on my behalf. American Express sent me a letter dated XX/XX/year> that they contacted the vendor and they can not reverse the charge due to goods not received. American Express has not protected me as they claim to protect all their customers. It is evident they did not fairly evaluate this dispute and merely sent me a response without doing any due diligence on this matter. I have been robbed of {$860.00} from this retailer and American Express is simply taking a canned response from XXXX over the truth instead of protecting their customer. American Express continuously claims they protect their customers from erroneous charges, but in this case they are not standing by their words.
Frequently Asked Questions
What is Complaint #9705291 about?
Complaint #9705291 was filed against American Express Company regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-08-04T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.