Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #9701154
Complaint Overview
Complaint ID: 9701154
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Minnesota
ZIP Code: 553XX
Date Received: 2024-08-03T12:00:00-05:00
Date Sent to Company: 2024-08-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, a fraudulent wire transfer of over {$7000.00} was sent from my XXXX XXXX to a Wells Fargo account using domestic routing number XXXX and an account number that is XXXX digits long. The fraudulent activity was discovered within 24 hours, and a refund request was promptly submitted due to the urgency of the matter. By XX/XX/XXXX, the claim process had not yet been initiated. Additionally, Wells Fargo has not confirmed receipt of the fraudulent wire transfer. They have also not verified whether they have accounts with XXXXXXXX XXXX The only information they have provided is that they are investigating the situation. It is unfortunate the privacy of a criminal means more to Wells Fargo. This delay and lack of transparency have caused significant distress and inconvenience. I seek immediate action to resolve this issue and recover the stolen funds.
Frequently Asked Questions
What is Complaint #9701154 about?
Complaint #9701154 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2024-08-03T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.