Checking or savings account -- Managing an account -- Complaint #9696214
Complaint Overview
Complaint ID: 9696214
Company: Fiserv Finxact Core
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: California
ZIP Code: 91709
Date Received: 2024-08-02T12:00:00-05:00
Date Sent to Company: 2024-08-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I initially reported fraudulent activities on my XXXX debit card to XXXX XXXX XXXXXXXX XXXX due to i never received the debit card on XX/XX/year>. My claim was denied due to issues with digital validation, so I submitted an appeal request on XX/XX/year>. XXXX XXXX XXXXXXXX XXXX informed me that they would need XXXX calendar days to handle the appeal. Despite my multiple requests for updates, the escalation team has consistently told me that there is no update and that the processing of my appeal is being delayed, even though it has now been over 90 days.
Frequently Asked Questions
What is Complaint #9696214 about?
Complaint #9696214 was filed against Fiserv Finxact Core regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-08-02T12:00:00-05:00.
How did Fiserv Finxact Core respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Fiserv Finxact Core?
Yes, visit the Fiserv Finxact Core company profile at readthecomplaint.com/company/fiserv-finxact-core to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.