Checking or savings account -- Managing an account -- Complaint #9695944
Complaint Overview
Complaint ID: 9695944
Company: Navy Federal Credit Union
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: Kansas
ZIP Code: 672XX
Date Received: 2024-08-02T12:00:00-05:00
Date Sent to Company: 2024-08-02T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
In mid-XXXX this year, I updated the location for receiving my XXXX XXXX compensation payments, set to begin on XX/XX/XXXX. Unfortunately, I mistakenly provided the wrong account number, and as a result, no deposit was made into my account on XX/XX/XXXX. Although the error was quickly identified, and we knew where the deposit went, where it belonged, and who it belonged to, I am still without the deposit for that month a half a year later. There has been extensive back and forth between the credit union, the VA, and the Treasury Department, with requests for various forms from all sides. I have made over 120 phone calls to resolve this issue. On XX/XX/XXXX, the Treasury received one of the tracers back, and the credit union 's response was, there were no funds available to return and that you have received the funds that were in that account. This response seems inadequate, as it leaves many questions unanswered. I am seeking guidance and enough information to make an informed decision on my options moving forward. I appreciate your assistance and look forward to your response.
Frequently Asked Questions
What is Complaint #9695944 about?
Complaint #9695944 was filed against Navy Federal Credit Union regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-08-02T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.