Credit card -- Problem with a purchase shown on your statement -- Complaint #9695705
Complaint Overview
Complaint ID: 9695705
Company: Bread Financial Holdings, INC.
Product: Credit card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: North Carolina
ZIP Code: 28304
Date Received: 2024-08-02T12:00:00-05:00
Date Sent to Company: 2024-08-02T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hey, I received a new account on my credit report that I was unfamiliar with. I spoke with the company and asked what was this all about. They stated it was for XXXX XXXX XXXX XXXX XXXX. I had XXXX when I was a kid, I don't wear glasses, and I'm a man not in need of cosmetic alterations. I told them maybe it is some kind of mistake. I asked what does there system say I purchased and they were unable to tell me. Later I disputed the charges unsuccessfully. The representative from XXXX says they were found to meet the requirements. I disputed it again, because it must be some type of fraud.
Frequently Asked Questions
What is Complaint #9695705 about?
Complaint #9695705 was filed against Bread Financial Holdings, INC. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-08-02T12:00:00-05:00.
How did Bread Financial Holdings, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bread Financial Holdings, INC.?
Yes, visit the Bread Financial Holdings, INC. company profile at readthecomplaint.com/company/bread-financial-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.