Debt collection -- False statements or representation -- Complaint #9695702
Complaint Overview
Complaint ID: 9695702
Company: Radius Global Solutions LLC
Product: Debt collection
Sub-Product: Telecommunications debt
Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount
State: Kansas
ZIP Code: 66030
Date Received: 2024-08-01T12:00:00-05:00
Date Sent to Company: 2024-08-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/XXXX I requested to close my account with XXXX ( which had just been bought by XXXX ). They agreed to close the account and in XXXX the following month I paid our last bill. I had heard nothing more regarding this until yesterday I was notified of a collection account added to my credit reports which negatively impacted my credit in a large way. Today XX/XX/XXXX I reached out to XXXX through the customer service line and talked to a rep and a manager for 2hrs. Claiming that they reported over {$700.00} to the credit bureaus for non payment. Stating that they had not a single transaction in their system of any payments made on my account for the entirety of my service with them ( almost two years ). I then began to dig into my bank history and retrieved each payment transactions to XXXX ( now XXXX ) up to the final bill after I cancelled service. They refused to acknowledge those transactions stating that they needed the confirmation numbers provided by them for the payments in order to retrieve any lost payment history that " was no longer in their system ''. The call ended in the manager telling me without those confirmation numbers she can do nothing for me. I then took to XXXX to try and find any source to reach out to at XXXX. I found the media teams phone number at headquarters and called. A woman by the name of XXXX answered and said she could take a message of my concern and pass it along to the team but wasn't sure if they'd even get back to me. She also said " otherwise I'll just transfer you back over to customer service line ''. I do not owe this debt, and I switched companies for Internet for countless issues with service and being wrongfully overcharged. But when I closed my account I didn't owe anything. It is wrong for this company to do this, and it's worse that the customer service members are not only in another country and give no care to help you, but that there are no other avenues to assist you.
Frequently Asked Questions
What is Complaint #9695702 about?
Complaint #9695702 was filed against Radius Global Solutions LLC regarding Debt collection specifically about False statements or representation. It was received by the CFPB on 2024-08-01T12:00:00-05:00.
How did Radius Global Solutions LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Radius Global Solutions LLC?
Yes, visit the Radius Global Solutions LLC company profile at readthecomplaint.com/company/radius-global-solutions-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.