Mortgage -- Struggling to pay mortgage -- Complaint #9695176
Complaint Overview
Complaint ID: 9695176
Company: Shellpoint Partners, LLC
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Struggling to pay mortgage
Sub-Issue: Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
State: Louisiana
ZIP Code: 70461
Date Received: 2024-08-02T12:00:00-05:00
Date Sent to Company: 2024-08-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My mortgage loan was sold to Shellpoint in XX/XX/year>. Before the sale of my loan, my account was under review with Specialized Loan Servicing for loss mitigation. I contacted Shellpoint on XXXX, 2024 to get an update on the status of the review, but was met with the voicemail of my point of contact. I left a message requesting a call back. The system guaranteed my call would be returned within 2 business days. I did not receive a call back at all, so I called Shellpoint again on XX/XX/year> to get an update on the status of my account, but they failed to provide the information and informed me that I needed to speak with my point of contact. I informed the CSR that I left a message for him to return my phone call, which he had not done, and requested that she email him with another request to do so. As of today, XX/XX/year>, I still have not received the phone call I requested from the individual who is responsible for processing my application for loss mitigation. I have received XXXX statements in the mail with my past due balance, and a letter saying that more documents are needed for Shellpoint to process my loss mitigation application, yet the person who I need to speak with has not returned my phone calls are requested.
Frequently Asked Questions
What is Complaint #9695176 about?
Complaint #9695176 was filed against Shellpoint Partners, LLC regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2024-08-02T12:00:00-05:00.
How did Shellpoint Partners, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Shellpoint Partners, LLC?
Yes, visit the Shellpoint Partners, LLC company profile at readthecomplaint.com/company/shellpoint-partners-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.