Credit reporting or other personal consumer reports -- Improper use of your report -- Complaint #9685539

CFPB complaint 9685539 involves Credit reporting or other personal consumer reports (Credit reporting). The consumer reported an issue with "Improper use of your report", specifically "Credit inquiries on your report that you don't recognize". This complaint was filed against Experian Information Solutions Inc. on July 31, 2024.

Complaint 9685539 was filed against Experian Information Solutions Inc.. You can view all complaints against this company on their profile page at /company/experian-information-solutions-inc.

Experian Information Solutions Inc. responded with "Closed with explanation". The response was marked as timely by the CFPB.

Complaint 9685539 was received by the CFPB on July 31, 2024. It was sent to Experian Information Solutions Inc. on July 31, 2024.

Complaint 9685539 was filed from Texas. You can view all complaints from this state at /state/TX.

Dispute information is not available for complaint 9685539.

Complaint 9685539 is categorized under "Credit reporting or other personal consumer reports", specifically "Credit reporting". This is one of the product categories tracked by the CFPB.

Complaint 9685539 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.

The Fair Credit Reporting Act (FCRA) grants consumers the right to access their credit reports and dispute inaccuracies, including unauthorized inquiries. This relates to a Credit reporting or other personal consumer reports complaint against Experian Information Solutions Inc. involving "Improper use of your report".

Resolution likelihood: mixed. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.

This complaint is rated as medium risk. Unrecognized credit inquiries can indicate potential identity theft or unauthorized access to a consumer's credit report, posing a risk to their financial security and credit score.

Credit reporting agencies must have reasonable procedures in place to ensure the accuracy of information in consumer reports and to investigate disputes promptly. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit reporting or other personal consumer reports industry.

Consumers should regularly monitor their credit reports for any unfamiliar inquiries and dispute them immediately with the credit reporting agency.

The consumer is located in Texas, a state with its own consumer protection laws that may supplement federal regulations. This complaint was filed from Texas.

Experian, as one of the major credit bureaus, handles millions of inquiries, and while most are legitimate, instances of unrecognized inquiries can occur across the industry.

Consumers should immediately contact the credit reporting agency (Experian in this case) to dispute the inquiries and provide any supporting documentation. They should also consider placing a fraud alert on their credit file.

Failure to properly investigate and resolve disputes regarding unrecognized inquiries can lead to regulatory action, fines, and potential lawsuits from consumers under the FCRA.