Credit card -- Incorrect information on your report -- Complaint #9684978
Credit Card Account Status Mismatch on Experian Report
Complaint Overview
Complaint ID: 9684978
Company: Experian Information Solutions INC.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: Florida
ZIP Code: 33570
Date Received: 2024-07-31T12:00:00-05:00
Date Sent to Company: 2024-07-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Risk Assessment
Risk Level: low
The risk is low as it appears to be a data entry or reporting error rather than a systemic issue or fraud.
Consumer Sentiment: neutral
Topics: Credit reporting, Account status, Experian
AI Analysis
CFPB complaint 9684978 was filed against Experian Information Solutions Inc. regarding Credit card (General-purpose credit card or charge card), specifically about "Incorrect information on your report". A Florida consumer reported that their credit card account status was incorrectly listed as 'Closed with explanation' on their Experian report. The complaint was received on July 31, 2024 from Florida. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should regularly check their credit reports for accuracy and dispute any incorrect information promptly.
Legal Context & Consumer Protection Laws
Fair Credit Reporting Act (FCRA) requires credit bureaus to ensure the accuracy of information in consumer reports.
Regulatory Insight
Credit bureaus must investigate disputes and correct inaccurate information within a reasonable timeframe.
Resolution Likelihood
unlikely
State-Specific Consumer Protections
This issue occurred in Florida, but the principles of credit reporting accuracy apply nationwide.
Industry Comparison
Disputes over incorrect account status are common, but usually resolved through standard dispute processes.
Related Issues
Frequently Asked Questions
What is CFPB complaint 9684978 about?
CFPB complaint 9684978 involves Credit card (General-purpose credit card or charge card). The consumer reported an issue with "Incorrect information on your report", specifically "Account status incorrect". This complaint was filed against Experian Information Solutions Inc. on July 31, 2024.
Which company is complaint 9684978 filed against?
Complaint 9684978 was filed against Experian Information Solutions Inc.. You can view all complaints against this company on their profile page at /company/experian-information-solutions-inc.
What was the company's response to complaint 9684978?
Experian Information Solutions Inc. responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 9684978 filed?
Complaint 9684978 was received by the CFPB on July 31, 2024. It was sent to Experian Information Solutions Inc. on July 31, 2024.
What state was complaint 9684978 filed from?
Complaint 9684978 was filed from Florida. You can view all complaints from this state at /state/FL.
Was the consumer satisfied with the resolution of complaint 9684978?
Dispute information is not available for complaint 9684978.
What product category is complaint 9684978 about?
Complaint 9684978 is categorized under "Credit card", specifically "General-purpose credit card or charge card". This is one of the product categories tracked by the CFPB.
How was complaint 9684978 submitted?
Complaint 9684978 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 9684978?
Fair Credit Reporting Act (FCRA) requires credit bureaus to ensure the accuracy of information in consumer reports. This relates to a Credit card complaint against Experian Information Solutions Inc. involving "Incorrect information on your report".
How likely is complaint 9684978 to be resolved?
Resolution likelihood: unlikely. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 9684978?
This complaint is rated as low risk. The risk is low as it appears to be a data entry or reporting error rather than a systemic issue or fraud.
What regulatory actions apply to complaint 9684978?
Credit bureaus must investigate disputes and correct inaccurate information within a reasonable timeframe. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit card industry.
What should the consumer do about complaint 9684978?
Consumers should regularly check their credit reports for accuracy and dispute any incorrect information promptly.
Are there state-specific protections for complaint 9684978?
This issue occurred in Florida, but the principles of credit reporting accuracy apply nationwide. This complaint was filed from Florida.
How does complaint 9684978 compare to industry norms?
Disputes over incorrect account status are common, but usually resolved through standard dispute processes.
What steps should a consumer take if they find incorrect information on their credit report?
The consumer should file a dispute with the credit bureau (Experian in this case) and provide any supporting documentation. They can also contact the creditor that reported the information.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.