Credit card -- Incorrect information on your report -- Complaint #9683706
Disputed Credit Card Account Status on Experian Report
Complaint Overview
Complaint ID: 9683706
Company: Experian Information Solutions INC.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: Illinois
ZIP Code: 60202
Date Received: 2024-07-31T12:00:00-05:00
Date Sent to Company: 2024-07-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Risk Assessment
Risk Level: low
The risk is low as the consumer is disputing a specific piece of information on their credit report, which is a common consumer right.
Consumer Sentiment: neutral
Topics: Credit reporting, Account status, Credit card dispute
AI Analysis
CFPB complaint 9683706 was filed against Experian Information Solutions Inc. regarding Credit card (General-purpose credit card or charge card), specifically about "Incorrect information on your report". A consumer reported that their credit report incorrectly stated their account status as 'Closed with explanation' for a general-purpose credit card, which they dispute. The complaint was received on July 31, 2024 from Illinois. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should review their credit reports regularly and dispute any inaccuracies with the credit reporting agency and the furnisher of the information.
Legal Context & Consumer Protection Laws
The Fair Credit Reporting Act (FCRA) governs the accuracy and privacy of credit reports and provides consumers with the right to dispute inaccurate information.
Regulatory Insight
Credit reporting agencies must investigate disputes within a reasonable timeframe, typically 30 days, and correct any inaccuracies found.
Resolution Likelihood
likely
State-Specific Consumer Protections
The consumer is located in Illinois, and the dispute is with Experian Information Solutions Inc.
Industry Comparison
Disputes over account status are common in the credit card industry, often arising from reporting errors or differing interpretations of account activity.
Related Issues
Frequently Asked Questions
What is CFPB complaint 9683706 about?
CFPB complaint 9683706 involves Credit card (General-purpose credit card or charge card). The consumer reported an issue with "Incorrect information on your report", specifically "Account status incorrect". This complaint was filed against Experian Information Solutions Inc. on July 31, 2024.
Which company is complaint 9683706 filed against?
Complaint 9683706 was filed against Experian Information Solutions Inc.. You can view all complaints against this company on their profile page at /company/experian-information-solutions-inc.
What was the company's response to complaint 9683706?
Experian Information Solutions Inc. responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 9683706 filed?
Complaint 9683706 was received by the CFPB on July 31, 2024. It was sent to Experian Information Solutions Inc. on July 31, 2024.
What state was complaint 9683706 filed from?
Complaint 9683706 was filed from Illinois. You can view all complaints from this state at /state/IL.
Was the consumer satisfied with the resolution of complaint 9683706?
Dispute information is not available for complaint 9683706.
What product category is complaint 9683706 about?
Complaint 9683706 is categorized under "Credit card", specifically "General-purpose credit card or charge card". This is one of the product categories tracked by the CFPB.
How was complaint 9683706 submitted?
Complaint 9683706 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 9683706?
The Fair Credit Reporting Act (FCRA) governs the accuracy and privacy of credit reports and provides consumers with the right to dispute inaccurate information. This relates to a Credit card complaint against Experian Information Solutions Inc. involving "Incorrect information on your report".
How likely is complaint 9683706 to be resolved?
Resolution likelihood: likely. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 9683706?
This complaint is rated as low risk. The risk is low as the consumer is disputing a specific piece of information on their credit report, which is a common consumer right.
What regulatory actions apply to complaint 9683706?
Credit reporting agencies must investigate disputes within a reasonable timeframe, typically 30 days, and correct any inaccuracies found. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit card industry.
What should the consumer do about complaint 9683706?
Consumers should review their credit reports regularly and dispute any inaccuracies with the credit reporting agency and the furnisher of the information.
Are there state-specific protections for complaint 9683706?
The consumer is located in Illinois, and the dispute is with Experian Information Solutions Inc. This complaint was filed from Illinois.
How does complaint 9683706 compare to industry norms?
Disputes over account status are common in the credit card industry, often arising from reporting errors or differing interpretations of account activity.
What steps should a consumer take if they believe their credit report contains incorrect information about an account status?
The consumer should first dispute the information directly with the credit reporting agency (Experian in this case) and also notify the creditor (the credit card issuer) that provided the information.
What is the typical timeframe for a credit reporting agency to investigate a dispute?
Under the FCRA, credit reporting agencies generally have 30 days to investigate a consumer's dispute, though this can be extended to 45 days under certain circumstances.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.