Mortgage -- Struggling to pay mortgage -- Complaint #9659651
Complaint Overview
Complaint ID: 9659651
Company: Shellpoint Partners, LLC
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Struggling to pay mortgage
Sub-Issue: Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
State: Tennessee
ZIP Code: 38119
Date Received: 2024-07-26T12:00:00-05:00
Date Sent to Company: 2024-08-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Home put in forbearance without knowledge XXXX and Covid allowance of payments on backend without knowing or signing Found out XX/XX/XXXX then sold to Shellpoint No one calls ba I I tried to get the form from both recharging Covid money owed to be paid by XXXX but they se t wrong forms and even one of another client and this has gone on since XX/XX/XXXX. I need them to put bk in forbearance or hold up until divorce because I was abandoned and I am XXXX I also need the correct form for this yo pay the Covid portion I have filed for 3 times. This seems like a game
Frequently Asked Questions
What is Complaint #9659651 about?
Complaint #9659651 was filed against Shellpoint Partners, LLC regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2024-07-26T12:00:00-05:00.
How did Shellpoint Partners, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Shellpoint Partners, LLC?
Yes, visit the Shellpoint Partners, LLC company profile at readthecomplaint.com/company/shellpoint-partners-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.